Data protection

Your privacy and your personal information are very important to us. The collection and use of your data is therefore always in accordance with the provisions of the General Data Protection Regulation (EU) 2016/679 (DSGVO) and the relevant provisions.

To protect against manipulation during data collection, all our forms are provided with the SSL (Secure Socket Layer) protocol. This protocol results in encrypted recording as well as encrypted transmission of the data. In the following we inform you - as responsible for the data processing - about which data are collected by us and in which way we process this data.

Personal data

Personal data within the meaning of the DSGVO are all information relating to an identified or identifiable natural person; a natural person is regarded as identifiable, which can be identified directly or indirectly, in particular by association with an identifier such as a name, an identification number, location data, an online identifier or one or more special features, the expression of the physical , physiological, genetic, mental, economic, cultural or social identity of this natural person. A storage of personal data is only to the extent necessary to provide the booked service, to comply with legal requirements or for the purpose stated below.

Anonymized data / log files / IP address

You can visit our website without having to collect any personal data. Each time you visit our website, certain anonymized data is still stored, e.g. which page or offer was called. However, these data are not personal and therefore not subject to the statutory provisions of the DSGVO.
The website operator or website provider collects data about accesses to the site and saves these as "server log files". The following data is logged:
Website visited, time of access, amount of data sent in bytes, source / reference from which you came to the page, browser used, operating system used, IP address used.
The data collected are for statistical purposes only and to improve the website. However, the website operator reserves the right to retrospectively check the server logfiles should concrete evidence point to unlawful use.
A survey of anonymous data is solely for statistical evaluation to improve our offer. Please note the point "right to information / revocation right".

Purpose of collecting personal data

The object of our company is the organization of travel and tourism services in general and related billing and services. However, the collection of personal data becomes indispensable if you request or book travel services or other services via our online presence or contact us. In accordance with the legal regulations, only such data is usually collected for the purpose of providing the service or service you require. As far as we ask in our forms for the indication of further information, the indication is always voluntary and marked as such. The data is collected at the following locations for the provision of services and services:

Booking a trip

For the booking process we need your name, address, date of birth and your telephone number and e-mail address for further inquiries.

Request a trip

For your travel inquiry we need your title, first name, surname, as well as your telephone number and e-mail address for the further communication and answer to your inquiry. All further personal data is voluntary.

Request recall

We will be happy to call you back on your callback request. For this we need your first and last name, as well as your telephone number. The temporary storage of the IP address by the system is necessary to allow delivery of the website to the computer of the user. To do this, the user's IP address must be kept for the duration of the session. In addition, the storage in log files is done to ensure the functionality of the website.
In addition, the data is used to optimize the website and to ensure the security of our information technology systems. An evaluation of the data for marketing purposes does not take place in this context. For these purposes, our legitimate interest in the processing of data according to Art. 6 para. 1 lit. f DSGVO.
In the case of booking a travel service or other services, the data collected here will be used for the processing of this booking and within the statutory requirements for advertising purposes and for statistical purposes.
We also use the personal data stored by us for the care of customer relations, for customer care (eg information on the expiration of your stay), for the implementation of own advertising and marketing measures (eg the sending of catalogs of other advertising mailings within the legally permissible framework, queries on customer satisfaction) and order processing.

Legal basis for the processing of personal data

Insofar as we obtain the consent of the data subject for processing of personal data, Art. 6 para. 1 lit. a EU General Data Protection Regulation (DSGVO) as legal basis.
In the processing of personal data necessary for the performance of a contract to which the data subject is a party, Art. 6 para. 1 lit. b DSGVO as legal basis. This also applies to processing operations required to carry out pre-contractual actions.
Insofar as processing of personal data is required to fulfill a legal obligation that is subject to our company, Art. 6 para. 1 lit. c DSGVO as legal basis.
In the event that vital interests of the data subject or another natural person require the processing of personal data, Art. 6 para. 1 lit. d DSGVO as legal basis.
If processing is necessary to safeguard the legitimate interests of our company or a third party, and if the interests, fundamental rights and freedoms of the data subject do not prevail over the first interest, Art. 6 para. 1 lit. f DSGVO as legal basis for processing.

Transfer of personal data to third parties

A transfer of your personal data takes place exclusively within the relevant, in particular data protection and competition law requirements.
Insofar as this is necessary for the performance of the contractual service or legal obligations owed by us, the transfer of your data shall also be made to sub-contractors or service providers for the provision of the service in the name or on behalf of us (eg technical processing of the postal and e-mail services). Shipping, payment, customer service).
In addition, the transfer of data to persons or companies to process your order or booking, especially for travel services to airlines, tour operators, hotels, travel agencies, destination agencies, car rental companies, cruise lines, authorities, etc. Please note that the data protection provisions at the seat may differ from those in Germany.
Furthermore, a disclosure and transmission of your data to third parties takes place insofar as we are obliged to do so by law or on the basis of a legally concluded court procedure.
You have the right to receive personally identifiable information you provide us in a structured, common and machine-readable format. You also have the right to transfer this data to another person without hindrance by the person responsible for providing the personal data.

Storage and deletion of data

Your personal data will be stored in the context of the purposes set out under the point "Purpose of collecting personal data". The personal data of the data subject will be deleted or blocked as soon as the purpose of the storage is deleted. In addition, such storage may be provided for by the European or national legislator in EU regulations, laws or other regulations to which the controller is subject. The legislature has issued a variety of storage obligations and deadlines. Blocking or deletion of the data also takes place when a storage period prescribed by the standards mentioned expires, unless there is a need for further storage of the data for conclusion of a contract or fulfillment of the contract.

Right to information / right of withdrawal; further data subjects

You have the right:

in accordance with Art. 15 DSGVO, to request information about your personal data processed by us. In particular, you can provide information on the processing purposes, the category of personal data, the categories of recipients to whom your data has been disclosed, the planned retention period, the right to rectification, deletion, limitation of processing or opposition, the existence of a The right to complain, the source of their data, if not collected from us, and the existence of automated decision-making including profiling and, where appropriate, meaningful information about their details;
pursuant to Art. 16 DSGVO, to demand the correction of incorrect or completed personal data stored by us immediately;
in accordance with Art. 17 DSGVO, to demand the deletion of your personal data stored by us, except where the processing is for the exercise of the right to freedom of expression and information, for the fulfillment of a legal obligation, for reasons of public interest or for the assertion, exercise or defense of legal claims is required;
in accordance with Art. 18 DSGVO to demand the restriction of the processing of your personal data, as far as the accuracy of the data is disputed by you, the processing is unlawful, but you reject their deletion and we no longer need the data, but you this to assert, exercise or defense of legal claims or you have objected to processing in accordance with Art. 21 DSGVO;
pursuant to Art. 20 DSGVO to obtain your personal data provided to us in a structured, common and machine-readable format or to request the transfer to another person responsible;
pursuant to Art. 7 para. 3 DSGVO your once granted consent to revoke against us at any time. As a result, we are not allowed to continue the data processing based on this consent for the future and according to Art. 77 DSGVO to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or work or our company headquarters.
To revoke your consent to the use of the data, to request information or correction, blocking or deletion, or to exercise the other data subject rights, please contact:

Onexperience
Kiefholzstr. 402
12435 Berlin
E-Mail: info@onexperience.de
Internet: www.onexperience.de

Of course, you are entitled to this right free of charge without incurring higher transmission costs than for the basic tariffs.

Security, questions and suggestions, responsible person

Safety is not least dependent on your system. You should always treat your access information confidentially, never have passwords saved by the web browser and close the internet browser window when you stop visiting our website. This helps to prevent third parties from having access to your personal data. Use an operating system that can manage user rights. Set up several users on your system in the family and never use the Internet under administrator rights. Use security software such as virus scanners and firewalls and keep your system up to date. The person responsible for this online presence within the meaning of the General Data Protection Regulation and other national data protection laws of the member states as well as other data protection regulations is:

Onexperience
Kiefholzstr. 402
12435 Berlin
E-Mail: info@onexperience.de
Internet: www.onexperience.de

Others

Please note that data transmission over the Internet (for example, when communicating via e-mail) may have security vulnerabilities. A complete protection of the data from access by third parties is not possible.
The use of contact data published in the context of the imprint obligation by third parties for sending unsolicited advertising and information materials is hereby expressly excluded. The operators of the pages expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, such as spam e-mails.